Service scope, fees and billing
Engagement scope, deliverables and fees are set out in proposals or statements of work. Fees may be fixed, time-based or milestone based. Unless otherwise agreed, invoices are payable within 30 days of issue. Late payments may incur interest at the legal rate. Additional work outside the agreed scope will be subject to separate agreement and additional charges. Any expense reimbursements for travel, data access or third-party services will be billed in accordance with the engagement terms. We reserve the right to suspend delivery if invoices are overdue, after providing notice and a reasonable opportunity to resolve the issue. All client materials and proprietary information supplied by you remain your property. On completion or termination of an engagement, we will hand over deliverables as specified in the agreement. We may retain anonymized, aggregate versions of models for internal use and training, provided no confidential client data is disclosed.
Confidentiality and data protection
We treat client materials and data as confidential and maintain appropriate administrative, technical and physical safeguards to protect them. We process personal data in line with our Privacy Policy. Client-supplied financial or operational data used to build forecasts will be handled only for the purpose of delivering services and will not be shared except with your consent or as required by law. We may use subcontractors to perform technical tasks such as hosting, analytics or integrations. Subcontractors are contractually bound to protect confidentiality and to process data only on our instructions. If your engagement requires transfer of data outside the United Kingdom, we will use appropriate safeguards and comply with applicable data protection law. You are responsible for obtaining any rights and consents necessary for us to process third-party data provided by you.
Limitation of liability and indemnities
To the maximum extent permitted by law, Goldenridgehub's total liability arising out of or related to any engagement is limited to the fees paid by you for the specific services giving rise to the claim in the previous 12 months. We are not liable for indirect, special, incidental or consequential losses, including loss of profit, loss of goodwill or loss of opportunity. You agree to indemnify and hold us harmless from liabilities caused by your negligence, misuse of deliverables or breach of the engagement terms. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for other liabilities that cannot lawfully be excluded or limited. For projects that require higher levels of liability cover, please discuss options before engagement so provisions can be agreed in writing.
Termination and dispute resolution
Either party may terminate an engagement in accordance with the terms set out in the engagement document. On termination, fees for completed work and reasonable wind-down costs are payable. Where no separate agreement exists, we will provide 30 days notice. Parties will seek to resolve disputes amicably through good faith negotiations. If negotiations fail, disputes shall be escalated to senior representatives for mediation. If unresolved, disputes will be subject to the courts of England and Wales and governed by English law, unless the parties expressly agree another jurisdiction in writing. Costs of dispute resolution will be borne in accordance with any final determination or judgment.
Updates to these terms
We may update these Terms of Service to reflect changes in legal, regulatory or business practices. Material changes will be posted on this page with an updated effective date. For clients with active engagements, we will notify you of material changes where required by law or by the terms of the engagement. Continued use of our services after publication of updated terms indicates acceptance. If you do not accept updated terms, please notify us so we may discuss the next steps for any ongoing engagement.
